FAQ'S

 Great News, Ego Envy Ships Globally!

 

 

 

Unfortunately Pretty Girl London is unable to advise what customs charges may be applied to international shipments. Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by Pretty Girl London.For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.

If you're wondering how to make a payment for your items, we’ve got you covered! We accept the following payment methods:VisaVisa DebitSoloMaestroElectronPaypalClearpay

Here at Ego Envy we understand that from time to time we all make spontaneous purchases that we aren’t 100% content with. It’s all part of shopping online; sometimes we buy and later regret it, sometimes it's the sizing sometimes we fall out of love with a dress or outfit.

When Returning an item you will need to pay for shipping unless there is a fault on the item when you receive it. Please contact us for more information contact@egoenvyfashion.com.

Refunds

We want to make life as easy as possible for when these little shopping mishaps occur, which is why we offer a Full Refund or Exchange within 14 days (Excluding Delivery Fee).

All we ask is that the item is unworn with the original tags and packaging.

We will endeavour to process your return within 14 working days. However, during busy periods such as Christmas or sale, this may take a little longer.

Please take extra care when trying on your new purchases as any items with damage such as makeup or general wear and tear will be refused any refund or exchange and your order will then be sent back to you at additional cost.

Returns must be sent with the order number, full delivery address details and a clear statement of what you wish to exchange your item for.

All exchanges will take up to 7 working days to process after we have received it back.

All orders are looked over twice with two different members of staff before being dispatched. All orders claimed at being faulty will be looked at very carefully for any tampering or forceful damage made to the item.

Exchanges

Unwanted goods must be returned in a fully resalable condition and any tags must be intact. Extra care must be taken when trying on clothing, please ensure you are not wearing any make up, fragrance or deodorant that may leave a scent or mark. Items must be returned at the customer’s expense. You must obtain proof of postage just in case your order is lost on its way back to us. Failure to do so may result in us not being able to process your return. Please include an original copy of your invoice from us so we have all of your details on hand.

We reserve the right to refuse any exchange or refund if goods are not returned in a saleable condition or are damaged.

We currently do not accept any returns on our underwear or shape wear garments due to hygiene reasons.

Returns Policy

If any product you receive is faulty or you have any other issues upon receipt of your order then please contact us right away using our contact form.

We would love to make the situation right for you.

Discounted products

If you purchased your product under a reduced rate, including sale items and items purchased with a discount code then only a partial refund equivalent to the initial amount paid can be supplied if granted.

 

Once you've placed your order, you will be directed to an order confirmation message which will contain your order number. This information will also be emailed to you; this can take up to 1 HOUR to arrive in your inbox- so don’t worry! Once our warehouse team have processed your order, you will receive a second email to let you know that your order is on its way to you.

As soon as you place your order, we are working hard to process it quickly, we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds!). You’ll need to place another order or return any unwanted items.

If you're missing part of your order, it's possible it could have been sent in more than one parcel. If this is the case, you will have received one dispatch email per parcel. This is could be the case if you've placed an order that is quite large.Please also check the invoice inside your parcel bag. This will detail which items should be in the parcel.If you have only been sent one dispatch email and haven’t received all of your items please contact us ASAP on contact@prettygirllondon.com.

We're sorry to hear that you've received an incorrect or faulty item. So we can get this sorted for you, please send an email to contact@prettygirllondon.com with the following info:Your nameYour order numberProduct name & code (this can be found on your order confirmation email)Picture of the fault / incorrect item

Oh no! We may restock the item in a few days/weeks please sign up for an email notification when the product is restocked.